House Rules & Policies — M2 Rooms & Stays Patong Beach Phuket

M2 is a small, personally run guesthouse and we ask all guests to respect these straightforward policies. They exist to ensure a comfortable stay for everyone — guests and neighbours alike.

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Check-in & Check-out

Check-in from 2:00 PM
Check-out by 12:00 PM (noon)
Early check-in subject to availability — WhatsApp us in advance
Late check-out by arrangement — ask when you arrive
Please inform us of late arrivals in advance

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Smoking Policy

Smoking is strictly prohibited inside all rooms
Smoking is only permitted in designated outdoor areas
Please dispose of cigarette ends responsibly
Guests found smoking in rooms may be charged a cleaning fee

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Noise & Quiet Hours

Quiet hours: 11:00 PM to 8:00 AM
Please be considerate of other guests at all times
No loud music or gatherings in rooms
Keep voices low in corridors and shared areas

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Guests & Visitors

Only registered guests may stay in rooms
Visitors must be agreed in advance with management
Thai law requires passport or ID registration for all guests
Please provide ID at check-in
Unregistered overnight guests are not permitted

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Room Care

Please treat the room and furnishings with care
Report any damage or maintenance issues promptly
Do not move furniture or alter the room setup
Housekeeping available — ask at check-in for schedule
Guests are responsible for any damage caused

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Payments & Cancellation

Booking and payment terms as per Booking.com listing
Cancellation policy is shown at time of booking
Please read cancellation terms before confirming
Direct bookings — WhatsApp us for terms

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Keys & Security

Please return room key at check-out
Lost keys may incur a replacement charge
Lock your room whenever you leave
M2 is not responsible for valuables left unsecured

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General

No illegal substances on the premises
No weapons of any kind permitted
Management reserves the right to refuse service
Guests causing disturbance may be asked to leave without refund
Be kind — we're a small, family-run guesthouse

Questions About Our Policies?

We're happy to clarify anything before you book. WhatsApp us directly or send an enquiry.

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